In our store, Haa, we have easy and flexible terms for replacement, return and cancellation.
Replacement, return and cancellation:
Once you click on complete order and payment, the order will be processed.
In case of cancellation request before issuing the policy
The order will be cancelled and the amount of the products excluded from the return will be deducted if the order has been prepared.
The amount will be returned to the customer.
In the event of a cancellation request after the policy has been issued or the request has not been received
The order will be cancelled and the amount of the products excluded from the return will be deducted, and the delivery or shipping cost will not be refunded.
The amount will be returned to the customer.
If the customer does not want the product after receiving it, under the following conditions:
You can return any product if it is damaged or arrived incorrectly, other than what was ordered, within 14 days from the date of delivery of your order, under the following conditions:
Excluded from exchange, return and cancellation:
1- Requests according to customer request
2- Textiles
3- Bouquets of roses
comments :
1_ If the order was sent/shipped, whether directly to you or to the recipient, and was canceled before the order was delivered, the shipment must be returned to us before the amount due will be refunded.
2_ If the order is not received due to a delay by the sender or recipient, or the recipient or sender does not respond to the shipping company or us for more than 6 days from the date of the order or delivery, we have the right not to return the order value.
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How long is the warranty period for electronic products?
The product warranty period is two years, starting from the date of purchase invoice.
Warranty terms?
Product availability is required.
What does the warranty cover?
What is not covered by the warranty?
· Malfunctions due to excessive product consumption.
· Malfunctions due to customer negligence, whether due to misuse, product falling and breaking, or storage not in accordance with the manufacturer’s recommendations.
Malfunctions due to failure to follow the operating instructions in the user manual or the instructions published by the manufacturer on the Internet.
· Malfunctions due to the use of incompatible or poor-quality accessories from other companies.
· Malfunctions due to falling, violent vibration, exposure of the product to dust and dirt, dirt, or rust due to exposure of the product to excessive moisture.
The cost of shipping products to the store is borne by the customer.
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Delivery Policy
The time specified by the delivery companies is the delivery time from the time the shipment is received by the shipping company and does not include the preparation time.
Exchange, return and cancellation policy
In our store, we have easy and flexible conditions for exchange, return, and cancellation
Exchange, return and cancellation:
If cancellation is requested before the policy is issued
The order is canceled and the amount is returned to the customer
In the event of a cancellation request after issuing the policy or not receiving the request
The order will be canceled and the delivery or shipping cost will not be refunded
In the event that the customer does not want the product after receiving it, the following conditions are met:
Available within 3 days of receiving the order
You must ensure that the product has not been used before returning it and that it is in its condition when the order arrives
Do not cut the carton or any packaging of the product so that you can return it to its condition upon return
A return policy for the product will be issued and the fees will be at the customer's expense
After the product arrives, the product is replaced and a shipping fee is added to the customer
When a cancellation is requested, the product will be returned at the customer's expense, and the cost of the order will be transferred after we receive the product, without the amount of shipping, delivery, or return.
You can return any product if the product is damaged or arrives with an error other than what was ordered within a period of 14 days from the date of delivery of your order under the following conditions:
A return policy will be issued at the store's expense and the customer will be compensated with an alternative product after receiving the product
Do not cut the carton or any packaging of the product so that you can return it to its condition upon return
The cost of sending a replacement or repaired product to the customer will be at the store's expense
Excluded from exchange, return and cancellation:
1- Requests according to the customer's request
2- Textiles
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Warranty policy
How long is the warranty period for electronic products?
The product warranty period is two years, starting from the date of the purchase invoice.
Warranty terms?
Product availability is required.
What does the warranty include?
Malfunctions due to a manufacturing defect in the product.
The cost of shipping a replacement or repaired product to the customer.
What is not included in the warranty?
Malfunctions due to excessive consumption of the product.
· Malfunctions due to negligence on the part of the customer, either through incorrect use or the product falling and being broken, or storage that is not compatible with the manufacturer’s recommendations.
· Malfunctions due to non-compliance with the instructions for use in the user manual or with the instructions published by the manufacturer on the Internet.
· Malfunctions due to the use of accessories from other companies that are incompatible or of low quality.
· Malfunctions due to falling, violent vibration, exposure of the product to dust and dirt, dirt or rust due to the product being exposed to excessive moisture.
· The cost of shipping products to the store is borne by the customer
